Privacy Policy

1. Who we are

This website is operated by Sahajanand Wellness Trust (Swaminarayan Ashram), a registered religious trust in Uttarakhand, India, dedicated to religious, educational, and health-related activities. You can reach us at ashram@swaminarayan.yoga or +91 8511151708. Our address is Gali No.13, Shisham Jhadi, Muni Ki Reti, Near Ganga Kinare, Rishikesh, Uttarakhand 249201, India.

2. Information we collect

• Booking information — your name, email address, phone number, address, and your check-in and check-out dates.
• Donation information — your name, email, phone number, and donation amount, processed through our payment partner.
• WhatsApp data — your phone number, the messages you send us, and basic message details (such as message type and timestamp), which we store to handle your booking and support requests.

3. How we use your information

• To confirm and manage your bookings.
• To send you booking confirmations and receipts over WhatsApp.
• To respond to your messages and support requests.
• To process donations and issue receipts.
• To meet our legal, accounting, and tax obligations.

4. WhatsApp messaging and your choices

When you provide your phone number during booking or message us on WhatsApp, you may receive booking-related WhatsApp messages from us, such as confirmations and receipts. To stop receiving these messages, simply reply to the chat asking us to stop, or contact us at ashram@swaminarayan.yoga or +91 8511151708.

5. How we share information

We do not sell your personal information. We share it only with the trusted service providers that help us run our services:

• Meta Platforms / WhatsApp — to deliver and receive WhatsApp messages.
• Razorpay — to process payments and donations.
• Supabase — to store our data securely in a managed database.
• Vercel — to host our website.

These providers process your information on our behalf and under their own privacy and security terms. We may also disclose information where required by law.

6. Data retention

We keep your information only for as long as we need it to provide our services, issue receipts, and meet our legal and tax obligations. After that, we delete or anonymise it.

7. Your rights

You can ask us to access, correct, or delete the personal information we hold about you. To make a request, contact us at ashram@swaminarayan.yoga and we will respond within a reasonable time.

8. Security

We take reasonable steps to protect your information, and the service providers we work with use industry-standard security measures. No method of storage or transmission is completely secure, but we work to keep your data safe.

9. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will update the date shown at the top of this page.

10. Contact us

If you have any questions about this Privacy Policy or your data, please contact us:

• Email: ashram@swaminarayan.yoga
• Phone: +91 8511151708
• Address: Gali No.13, Shisham Jhadi, Muni Ki Reti, Near Ganga Kinare, Rishikesh, Uttarakhand 249201, India